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Dissatisfied with the AP

As Autoriteit Persoonsgegevens (AP), we make efforts to perform our tasks to the best of our ability. It may be, however, that you are not satisfied. Do you disagree with the way (an employee of) the AP has behaved? Then you can submit a written complaint about this.

Note: go to Submitting a tip-off or complaint to the AP if you want to submit a complaint about the way an organisation or a person handles your personal data. Or do you disagree with a decision of the AP? Then you can lodge an objection (in Dutch).

Submitting digitally

You can submit your complaint about (an employee of) the AP digitally via Dissatisfied with the AP (in Dutch).

Sending a letter

You can also send us a letter with your complaint about (an employee of) the AP. Include the following data in your written complaint:

  • Your name.
  • Your address.
  • Your telephone number.
  • Your signature.
  • The date.
  • A description of the behaviour of (the employee of) the AP to which your complaint relates, formulated as clearly as possible. Also state the date on which this happened.
  • Is your complaint about a matter that is being or was dealt with by the AP? Then state the case number as well.
  • Is your complaint about a letter from the AP? Then refer to the reference number of this letter.

Send your complaint to:

Autoriteit Persoonsgegevens
Attn the 'klachtencoördinator'
PO Box 93374
2509 AJ The Hague

This is how we handle your complaint

The AP contacts you by telephone to see if we can solve your complaint verbally there and then. If this does not work, we proceed as follows:

  1. You receive a written confirmation of receipt of your complaint.
  2. An employee of the AP who was not involved in the matter to which your complaint relates, will handle the complaint.
  3. You are given the opportunity to tell your side of the story. Except if you do not want this. If your complaint is about an employee of the AP, this employee will also be given that opportunity.

How long will it take?

We do our best to handle your complaint within 6 weeks. If we are unable to do this, we will let you know within 4 weeks. After this, we will do the best we can to handle your complaint as quickly as possible.

Not satisfied with how the complaint was handled

Are you not satisfied with how the AP handled your complaint? Then you can submit a complaint to the National Ombudsman.